Welcome to Crunchy Media Pvt. Ltd. (“we,” “our,” “us”). By accessing or using our website https://crunchymedia.in
Acceptance of Terms
By using our website or services (WhatsApp API, SMS, RCS, IVR, Chatbot solutions, etc.), you accept and agree to be bound by these Terms. If you do not agree, you must stop using our services immediately.
Services Overview
Crunchy Media provides digital communication and messaging services including:
- Promotional & Transactional SMS
- WhatsApp Business API Solutions
- RCS Messaging Solutions
- Chatbot Integrations
- IVR & Toll-Free Services
We may modify, update, or discontinue services at any time.
User Obligations
When using our services, you agree that you will NOT:
- Engage in spamming, fraud, or illegal activities.
- Violate TRAI, Meta (WhatsApp), or any regulatory guidelines.
- Share false, misleading, or harmful content.
- Misuse our platforms or APIs.
Payments & Billing
- All fees must be paid in full as per invoices and agreed pricing.
- Applicable taxes (e.g., GST) will be charged.
- Non-payment may lead to suspension of services.
Intellectual Property Rights
- All content, designs, software, and branding on our website are owned by Crunchy Media Pvt. Ltd.
- You may not copy, reproduce, or redistribute any content without our written consent.
Limitation of Liability
Crunchy Media will not be held responsible for:
- Third-party failures (telecom operators, WhatsApp, etc.).
- Service downtime, delays, or technical issues.
- Losses caused by misuse of services by clients.
Termination of Services
We may suspend or terminate services if you:
- Breach these Terms & Conditions.
- Use services for unlawful or unethical purposes.
Governing Law & Jurisdiction
These Terms shall be governed by Indian law. Any disputes will fall under the jurisdiction of the courts of Bhubaneswar, Odisha.
Contact Information
If you have questions about these Terms, please contact us:
📍 Address: 25R Sahid Nagar, Bhubaneswar, Odisha – 751007
📧 Email: business@crunchymedia.in
📞 Phone: +91 7537 000 776