Privacy Policy

At Crunchy Media Pvt. Ltd., your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services including Bulk SMS, WhatsApp Business API, RCS, Chatbots, IVR, and digital communication platforms.

Information We Collect

We may collect the following types of information:

Personal Information:Name, email address, phone number, company details
Usage Data: Log files, IP address, browser type, access time, and pages visited
Transactional Data: Records of SMS/WhatsApp messages, delivery status, and campaign reports (only for business communication purposes)

How We Use Your Information

We use the collected data to:

Provide and manage our services (SMS, WhatsApp API, etc.).
Improve customer experience and support.
Send important updates, alerts, or security notifications.
Comply with TRAI, DLT, and Meta guidelines for communication.
Prevent fraud and unauthorized access.

Data Security

We implement industry-standard encryption, firewalls, and access controls to protect your personal data. However, no online method is 100% secure. While we strive to safeguard your information, we cannot guarantee absolute security.

Sharing of Information

We do not sell or trade your personal information. We may share limited data:

With service providers/partners (e.g., telecom operators, WhatsApp API providers) to deliver services
When required by law, regulation, or government authority
To prevent fraud, protect our rights, or enforce terms of service

Cookies & Tracking

Our website may use cookies and analytics tools to enhance your browsing experience, measure traffic, and improve content. You can disable cookies in your browser settings.