E-Commerce Messaging Solutions

Boost sales and customer engagement with our advanced e-commerce messaging solutions. Deliver instant order confirmations, shipping updates, payment alerts, and personalized offers through WhatsApp, SMS, RCS, Chatbots, and IVR. Recover abandoned carts with timely reminders, encourage repeat purchases, and run targeted promotional campaigns to maximize ROI. Engage customers on their preferred channels with automated, data-driven communication that enhances conversions, improves retention, and builds long-term loyalty. Optimize the entire buyer journey—from browsing to post-purchase—while providing a seamless, interactive shopping experience.

  • Order & delivery notifications in real-time
  • Abandoned cart recovery with images & offers
  • Multi-channel customer engagement
Start Today
Book a Free Demo
E-commercial Messaging Smart phoneshowing e-commerce messages: order confirmation, cart reminder, and delivery update in one screen.

Why E-Commerce Brands Choose Crunchy Media

Why Top E-Commerce Messaging Brands Trust Our Messaging Platform

We help online stores connect with customers at every stage – from browsing to post-purchase – using multi-channel, automated communication.

500
Brands Served
3
Orders Notified
25
Repeat Sales Growth
24
Multi-Language Support
Illustration of e-commerce flow with cart reminder, order placement, and delivery updates.

E-Commerce Messaging for Every Stage of the Customer Journey

From abandoned cart recovery to customer support, Crunchy Media automates E-commerce messaging that boost revenue and build trust.

  • Abandoned Cart Recovery – Send reminders with product images.
  • Order Updates – Notify customers about shipping & delivery instantly.
  • Promotions & Discounts – Share festive offers and flash sales.
  • Customer Support – Chatbots handle FAQs and return requests.
  • Review Requests – Collect ratings post-purchase.

All-in-One Messaging Solutions for E-Commerce Messaging

Our platform offers complete messaging tools tailored for online businesses.

  • WhatsApp Business API – Send catalogs, payment links, and tracking updates.
  • Bulk SMS – Share promotions, OTPs, and delivery notifications.
  • RCS Messaging – Send rich visuals and clickable buttons for offers.
  • AI Chatbot – Automate order queries and product searches.
  • CRM Integration – Works with Shopify, WooCommerce, Magento, Zoho, and more.
  • IVR & Toll-Free – Handle customer support calls effectively.
E-commerce Messaging
Key Features/Benefits

 Our tools are designed to increase conversions, improve customer service, and reduce churn.

Cart Recovery Automation

Order Tracking Links

Targeted Segmentation

Multi-Language Messaging

Rich Media Campaigns

API & Webhooks

Delivery Reports

Automated Review Collection

Frequently Asked Questions E-Commerece Messaging

Can I send product images and catalogs on WhatsApp?

 Yes—WhatsApp Business API supports images, videos, catalogs, and payment links.

Does it work with my online store?

 Yes—we integrate with Shopify, WooCommerce, Magento, custom stores, and CRMs.

Can I automate abandoned cart recovery?

 Absolutely—you can set rules to send reminders after specific time gaps.

Are messages DLT/Meta approved?

 Yes—we ensure compliance for SMS and WhatsApp campaigns.

Do you support festive or seasonal campaign scheduling?

 Yes—schedule offers in advance for events like Diwali, Christmas, or sales.

Contact
Get Started