Interactive Voice Response (IVR) system is an automated telephony system which interacts with the callers through voice and DTMF-tone key inputs. IVR automatically answers all the incoming calls and based on caller’s input routes the call to the best-suited agent.
By integrating IVR into your telephony system you can handle a large volume of calls. You can make sure to provide efficient query resolution by identifying, segmenting and routing all the incoming calls to the right agent and department.
Self-service options help customers to quickly find the answers to their queries without any human assistance. This frees up agent’s time spent on everyday mundane tasks and provides a quick and efficient query resolution to the customers.
Skill-based routing eases the calling process by intelligently forwarding the call to the best-suited agent. You can also quickly scale your IVR system on-demand without having to worry about the added infrastructure or price.
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why choose CrunchyMedia
24/7 Customer Support
CrunchyMedia, being India’s best IVR / Toll-free service provider, offers always-available and responsive support for customers.100% uptime guarantee.
Get high-quality cloud telephony suite with minimal effort and cost investment, Innovate your business solutions with CRM and other third-party application integration.
We promise you’ll get peace of mind with our superior IVR.We assure and give you fully functional cloud telephony suite along with free SMS & call credits.